Last Updated: Aug 1, 2025
Lawn Theory (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, or SMS/MMS program.
1. Information We Collect
- Personal Information: Name, phone number, email, address, and service details.
- Payment Information: Billing details for service payments.
- SMS/MMS Data: Mobile number, message history, delivery status, and preferences.
- Technical Data: IP address, browser type, device information, and usage analytics.
2. How We Use Your Information
We use your information to:
- Provide and manage lawn care, landscaping, exterior cleaning, and outdoor living services.
- Confirm appointments, send reminders, and deliver service updates.
- Send promotional offers and marketing communications (with consent).
- Comply with legal obligations and improve service delivery.
3. SMS/MMS Program Compliance
By opting into our messaging program:
- Program Name: Lawn Theory Service Alerts
- Program Description: Receive service reminders, updates, and promotional offers.
- Opt-Out: Text STOP to unsubscribe. You will receive a confirmation message and no further texts unless you re-enroll.
- Help: Reply HELP or contact support@lawn-theory.com or (703) 650-5655.
- Message & Data Rates: Standard carrier rates may apply. Message frequency varies.
- Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
4. Sharing of Information
We do not sell or rent your personal data. We may share it only with:
- Service Providers (e.g., payment processors, scheduling tools).
- Legal Authorities if required by law.
- Business Transfers in the event of a merger or acquisition.
SMS/MMS Compliance Statement:
A compliant Privacy Policy must state that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We use administrative, technical, and physical safeguards to protect your personal data. However, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain data only as long as necessary to provide services, comply with laws, or resolve disputes.
7. Your Rights
You may request to:
- Access your personal data.
- Correct or update inaccurate data.
- Delete your data (subject to legal requirements).
- Opt out of marketing and SMS/MMS communications.
8. Children’s Privacy
We do not knowingly collect information from children under 18. If discovered, such data will be deleted promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted here with a new effective date.
10. Contact Us
For privacy-related inquiries, please contact us:
- Email: info@lawn-theory.com
- Phone Number: (703) 650-5655
