Terms of Service

Effective Date: July 8, 2026  |  Last Updated: July 8, 2026

These Terms of Service (“Terms”) govern your access to and use of the website lawn-theory.com (the “Site”) and the lawn care, landscaping, outdoor living, hardscape, and exterior cleaning services (the “Services”) provided by Lawn Theory LLC (“Lawn Theory,” “we,” “us,” or “our”). By using the Site, requesting an estimate, or purchasing Services, you (“you,” the “Client”) agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.

1. Estimates, Quotes & Acceptance

Estimates and quotes are provided free and are based on the information available at the time of your walkthrough. We aim to deliver a written, line-item quote within 24–48 hours. Quotes are valid for 30 days unless otherwise stated and may be revised if site conditions, scope, materials, or measurements differ from those assumed. Work begins only after you approve a quote or proposal. A signed proposal, work order, or your written/electronic approval (including by text or email) constitutes a binding agreement incorporating these Terms.

2. Scheduling, Access & Site Conditions

You agree to provide safe, unobstructed access to the work area and to secure pets, vehicles, and personal property. Service dates are estimates and may shift due to weather, site conditions, permitting, material availability, or events beyond our control. You are responsible for identifying and marking private utilities, irrigation lines, invisible pet fences, septic components, and other buried items not covered by public utility locating. For public utilities, we or you will contact Virginia 811 as required before any digging.

3. Pricing, Payment & Late Charges

Prices are as stated in your approved quote. Recurring maintenance plans are billed on the schedule described in your plan. For projects, a deposit may be required to reserve your date and order materials, with the balance due upon completion unless otherwise agreed. Invoices are due upon receipt unless stated otherwise. Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, plus reasonable collection and attorney fees. Returned payments may incur a fee.

4. Change Orders & Additional Work

Any change to the agreed scope—including added services, upgraded materials, or unforeseen conditions (e.g., buried debris, drainage, rock, or root issues)—may require a written change order and adjusted pricing before that work proceeds.

5. Cancellations & Rescheduling

Please provide reasonable advance notice to cancel or reschedule. Deposits may be non-refundable to the extent materials have been ordered or custom work has begun. Recurring plans may be paused or canceled with advance notice as described in your plan.

6. Workmanship Warranty & Plant/Turf Disclaimer

We stand behind our work. Unless otherwise stated in your proposal, we provide a limited workmanship warranty on installation and construction for the period specified in that proposal. Manufacturer warranties on materials (pavers, decking, appliances, fixtures, etc.) are passed through to you and governed by the manufacturer’s terms. Living materials—grass, sod, seed, plants, trees, and shrubs—depend on weather, watering, soil, pests, and care after installation; accordingly, unless a specific plant guarantee is stated in writing in your proposal, living materials are not warranted. This warranty does not cover damage from misuse, neglect, lack of watering or maintenance, alterations by others, settling, normal wear, freeze–thaw movement beyond industry tolerance, or acts of nature.

7. SMS / Text Messaging & A2P 10DLC Program Terms

By providing your mobile number and opting in, you agree to receive recurring automated and non-automated text (SMS/MMS) messages from Lawn Theory at that number, including appointment confirmations and reminders, quotes, service and crew updates, account notices, replies to inquiries, and—if you opt in—seasonal tips and promotions. Our messaging program is registered under the carriers’ Application-to-Person (A2P) 10DLC framework and follows the CTIA Messaging Principles and Best Practices.

• Consent to receive marketing texts is not a condition of purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel at any time; reply HELP for help, or contact (703) 650-5655.
• Carriers are not liable for delayed or undelivered messages.
• SMS opt-in data and consent are never shared or sold to third parties for marketing. See our Privacy Policy for details.

8. Photos, Reviews & Marketing

We may photograph completed work for our portfolio, website, and marketing. Photos are limited to the exterior/project areas and exclude identifying personal details unless you consent. If you prefer we not use photos of your property, notify us in writing and we will honor your request.

9. Intellectual Property

The Site and its content—text, graphics, logos, images, designs, and software—are owned by Lawn Theory or its licensors and are protected by law. You may not copy, reproduce, distribute, or create derivative works without our prior written permission. The “Lawn Theory” name and logo are our trademarks.

10. Third-Party Services

The Site uses third-party services for booking, scheduling, CRM, payments, analytics, and communications. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party acts or omissions.

11. Disclaimer of Warranties

Except for any express limited warranty stated in your proposal, the Site and Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, Lawn Theory disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.

12. Limitation of Liability

To the fullest extent permitted by law, Lawn Theory and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the Site or Services. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount you paid to Lawn Theory for the specific Service giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Lawn Theory and its owners, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misuse of the Site or Services, or your failure to disclose buried utilities, hazards, or property conditions.

14. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. You agree that any dispute will be resolved exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to their jurisdiction. Before filing any claim, you agree to first contact us in good faith to attempt to resolve the matter informally. To the extent permitted by law, you and Lawn Theory waive any right to participate in a class action.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including weather, natural disasters, labor or material shortages, utility failures, permitting delays, or governmental action.

16. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. These Terms and any approved proposal are the entire agreement between you and Lawn Theory regarding the Services.

17. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted, and we will update the “Last Updated” date above. Your continued use of the Site or Services constitutes acceptance.

18. Contact Us

Lawn Theory LLC
12567 Summit Manor Dr, Fairfax, VA 22033
Phone/Text: (703) 650-5655
Email: legal@lawn-theory.com